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Our Customers Love the System!
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The Broadmoor
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With TrackIT, our package-handling services have a much faster response time, it's more organized, and we can track every step of the package from receiving to the guest, said Beth DeSpain, Packaging Supervisor/Convention Services for The Broadmoor. Our guests tell us we have the best-organized package-delivery system they've experienced, and they really like the different package lists I can provide for them. I think TrackIT has helped us be recognized as a Gold Key Elite winner because it helps us all work as a team and that makes the difference, Despain added. Also, TrackIT technical support has been awesome. They are always very helpful, reliable and great to work with.
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Hyatt Regency Scottsdale
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Philippe Brenot, purchasing manager at the Hyatt Regency Scottsdale, concurred, saying since TrackIt was installed nearly five years ago, customer satisfaction regarding package handling has soared. "With TrackIT, once a package is scanned, it can’t be lost," Brenot said. "That’s a customer service dream. The barcode palm reader is a life saver for staff and an event or vacation saver for many of our guests. It’s fast . . . it’s efficient . . . and we’re Gold Key Elite in part because of it."
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TrackIT LLC | 861 N 3450 N | Ogden, UT 84414 | (801) 872-1000
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