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About TrackIT
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Formed in 1998 as a software provider for the hospitality industry, TrackIT is a combination of more than 25 years of hospitality industry experience with RHR Systems and CASEware Technology’s systems development experience.
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Developed by career hotel professionals in Ogden, Utah, the TrackIT solution is designed to streamline the process by which thousands of packages are received and sent by guests and tracked, recorded and delivered by staff at small, medium and large business and convention hotels every day—and to do so in a way that saves on labor costs, increases guest satisfaction and generates profit to the bottom line.
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Minimizing Problems, Maximizing Profits
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TrackIT makes the package-handling operation a tightly managed source of revenue, instead of a source of frustration, high costs and guest complaints. Statistics show that without TrackIT, 50 percent more time is spent searching for misplaced packages than receiving and delivering them correctly.
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Rob Rodgers
TrackIT Principal
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Lost packages can result in dire consequences for business guests who need that important parcel or document to make their stay a success," said Rob Rodgers, a TrackIT Principal. "TrackIT eliminates confusion and creates an audit trail for every package. That record makes billing for package services easy, quick and accurate "There’s another angle too, and that is that replacing the contents of a lost package—if it’s even possible—often can be prohibitively expensive for a hotel," Rodgers said. "Perhaps even worse, poor package service increases the risk of losing an entire group’s or corporation’s return business, thus damaging a hotel's reputation and competitive position. Simply put, guests expect zero-mistakes services, and TrackIT can deliver that.
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Kelly Smith
TrackIT Principal
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"Nearly 200 locations have had the foresight and business acumen to install the TrackIT system.", says Kelly Smith, a TrackIT Principal, "In our hopitality market, guests frequently compliment the package-handling staff on their effieciantcy."
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"TrackIT cuts losses due to misplaced packages and saves staff time—and even if the package goes to the wrong room through human error, TrackIT shows where it is for quick retrieval," he said. "The bottom line is this: With TrackIT, packages never get lost or delayed in being delivered or sent."
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TrackIT LLC | 861 N 3450 N | Ogden, UT 84414 | (801) 872-1000
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